General Terms and Conditions


1. General provisions
These rules have the nature of general terms and conditions for business operations and purchase of products or goods in the Online Store.
The Seller/Provider and Online Store administrator: 
Company: Kovanec Unlimited d.o.o. poslovno svetovanje
Address: Slovenska cesta 55A, 1000 Ljubljana
Registration number: 8302073000
Court of registration: Ljubljana District Court
VAT-liable person: yes
Registration authority: AJPES, Ljubljana Branch
Date of registration at the registration authority: 19 October 2018
2. Purchase process, prices and payment
There is no need for a user to sign up when ordering from an Online Store. The Buyer must enter the required personal information (name, surname, address, e-mail address, telephone number) when placing an order. The Online Store products can only be ordered for the territory of the Republic of Slovenia. An order can only be placed in the Slovenian language.
An order placed represents a sales contract that becomes effective the moment when the Seller confirms the order. Immediately after receiving the order, the Seller will confirm the order by sending the Buyer an electronic confirmation to the e-mail which the Buyer has provided to the Seller at the time of purchase.
The Buyer chooses the type, size and quantity of the product. Before placing an order, the Buyer must inspect the shopping cart by clicking the "Confirm and Pay" button, make any adjustments and confirm the order. Once the order has been placed, it is impossible to change the content or the total sum of the order. After confirming the purchase, an e-invoice will be displayed for the Buyer to have it printed and saved. 
Prior to purchasing a product, the Buyer as a natural person will be informed that the Seller is Kovanec Unlimited d.o.o., Slovenska cesta 55A, 1000 Ljubljana, as well as about information on the ordered products (product name, ordered quantity of each product), the price of products, including all taxes and other duties and discounts, shipping costs, information that, by their very nature, products ordered through the Online Store are not eligible for return, which is in accordance with the Article 43 of the Consumer Protection Act, as well as about contact information to which they may submit any objections, comments, requests and statements. Prices can be changed without notice.  
The prices are valid at the time when the order is placed in the Online Store and they remain valid until cancellation. The Buyer can pay for the goods purchased at the Online Store by invoice, which the Seller sends to the Buyer via email. When paying by invoice, the Buyer shall settle the purchase price by transferring money to the Seller's bank account. The Buyer is obliged to check the amount of payment fee with the bank with which they will make the transfer. The Seller will only send the purchased goods to the Buyer after receiving the payment. The time for the delivery of goods to the Buyer starts from that moment onwards. 
The Seller, i.e. Kovanec Unlimited d.o.o., issues an invoice to the Buyer in an electronic form, which the Buyer will receive to their e-mail account. By purchasing products from the Online Store, the Buyer agrees that the Seller will issue an e-invoice. In order to receive an e-invoice, the Buyer must edit the software settings on their device accordingly. 
The prices listed at do not include postal or shipping costs. The Buyer is aware of the amount of these costs before confirming the order placement.
3. Delivery 
The Seller will send the ordered products through the Pošta Slovenije postal service or the delivery services with which the Seller cooperates.
The Seller reserves the right to refuse the order acceptance if the quantities of goods which the Buyer would like to purchase in the Online Store clearly exceed the quantities intended for the ordinary personal use of the individual.
4. The consumer’s right of withdrawal from the purchase & the return of goods
The Consumer has the right to inform the company (via the contact e-mail within 14 days from collecting the goods about their withdrawal from the contract, without stating the reason for their decision. The only cost for the Consumer in connection with the termination of the contract is the cost of returning the goods. The goods must be returned to the Seller within 14 days of sending the termination notice (purchase cancellation). The received goods must be returned undamaged and unaltered, unless the goods have been destroyed or are defective or lost or if their quantity has been reduced through no fault of the Consumer. The company shall return the received payment applying the same payment method that was used by the Consumer, unless the payer settled the amount in cash to the delivery service courier. All payments received by the Seller from the delivery service are made through a transaction account, so the Seller agrees to make a purchase price refund through the transaction account as soon as possible and no later than 14 days after the payment has been made.
Payments will be refunded as soon as possible and no later than 14 days after receiving the contract termination notice. The return of the received goods to the company within the termination notice period shall be considered the contract termination notice.
The cancellation form is available here: Attachment 1 and Attachment 2.
In the case of sales contracts, the Seller may withhold the return of received payments until such time as the goods have been returned or until the Consumer has provided proof that the goods have been sent back, unless the Seller offers the option of collecting the returned goods.
The Consumer has no right to terminate the contract, if the Consumer bought in the online store and the Seller has delivered to them the sealed goods that are ineligible for return for reasons of health or hygiene and the Consumer has opened the packaging after the delivery. The company supplies the Shield face masks in sealed bags. The bags are sealed with a self-adhesive seal tape that clearly indicates damage to the seal in case of the bag being opened. In the event that the Consumer returns to the company the Shield masks with a damaged seal, the Consumer shall be deemed to have unsealed the delivered goods and, in accordance with point 7 of the fifth paragraph of the Article 43č of the Consumer Protection Act, shall not be entitled to withdraw from the sales contract. In such cases, the company is not obliged to refund the Consumer for the goods supplied, nor is the company liable to reimburse the costs for returning goods or any other costs.

5. Material defects
The Consumer may claim defects in the purchased goods as per the warranty or as those arising from a material defect as provided by the Consumer Protection Act – ZVPot.
Any Consumer who has duly informed the Seller of the defect has the right to require the Seller to:
- rectify the defect on the goods or
- return part of the paid amount in proportion to the error or
- replace the defective goods with new flawless goods or
- return the amount paid.
In any case, the Consumer shall also have the right to claim from the Seller any damages, especially the reimbursement for costs of materials, spare parts, labour as well as the transfer and transport of products resulting from the fulfilment of obligations referred to in the previous paragraph of this Article.
The rights of the Consumer referred to in the first paragraph will expire two years after the day when the Consumer has informed the Seller about a material defect.
6. Return of damaged shipments
If the Consumer notices that the item or package is physically damaged, lacks the content or shows signs that it has been opened, the Consumer should file a complaint procedure with the Pošta Slovenije postal service or the delivery service who delivered the package. 
7. Delivery time
The delivery time is provided in the number of working days, i.e. business days. For products in stock, the delivery time is 4–7 working days after payment of the purchase price. The delivery time starts on the first business day when the Seller receives the payment confirmation or when the payment is remitted to the Seller's bank account. If the delivery time for the ordered product is longer than expected, the Seller will send to the Buyer an electronic notification about the possible estimated delivery time. The Seller reserves the right to restrict or suspend the sale of certain or even all products for a fixed or indefinite period, to restrict access to the Online Store for a fixed or indefinite period, or to completely terminate access to the Online Store or otherwise restrict or suspend the operation of the Online Store. The delivery times described above are not binding for the Seller if the Consumer does not receive the goods ordered within those delivery times due to a force majeure, extraordinary circumstances or the actions of third parties. The Seller does not accept any damages or other liability arising from delayed delivery times.
8. Security and personal information
The Seller uses appropriate technological and organizational means to protect the transfer and storage of personal information, as well as orders and payments. The Seller assumes no responsibility and cannot be held liable for any damage caused to computer/hardware or other property or any virus attacks that could affect the user's equipment due to their visit to the website or downloads of any text, images or data. The Consumer is also responsible for the protection of personal data by making sure their username and password are secured and the appropriate software (antivirus) protection of their computer is used. The Consumer guarantees for the accuracy and truthfulness of all information provided and shall be liable to the Seller for any damages caused by submitting inaccurate and false information.
The Seller undertakes to protect all Buyer's private data in accordance with the provisions of the Personal Data Protection Act, the GDPR Regulation as well as the Privacy and Cookies Policy. All user’s personal information in the Online Store is confidential and will in no way be disclosed to any unauthorised persons.
Most pages in the Online Store can be accessed without disclosing your personal information such as your name, address and email address. However, some information is automatically obtained by using cookies and pixel tags, which are standard tools in the online industry. The use of cookies and web signals allows to identify an individual’s IP address, the type of browser that the visitor is using, and the overall activity of the visitor on the web. If you turn off the cookies on your computer, you will not be able to make an Online Store purchase. This means some of your personal information is still required for you to purchase from our Online Store. We do not share the information you provide to us to any third parties, except for the purpose of confirming the validity of the purchase and delivery of the products.
By making an online purchase, you explicitly agree that your personal information that you provided at the time of placing an order (i.e. name, surname, address, email address, phone number) is stored and used solely for the purpose of fulfilling the order, and that your email address may be used when directly marketing our products or services that are the same or similar to those you have purchased in the Online Store.
The Seller will use personal information for the purpose of fulfilling the order (transaction execution, billing, product delivery, and everything else related to the order) as well as other necessary order-related communication.
The User may at any time request either in writing or by other agreed means (e.g. via e-mail) that the data controller permanently stops or temporarily suspends the use of their personal data for the purpose of direct marketing. Within 15 (fifteen) days, the data controller will adequately prevent the use of personal data for direct marketing purposes and notify the requesting user accordingly in writing or in any other agreed manner (e.g. via e-mail) within the following 5 (five) days.
The transmitted personal data will only be stored and used for as long as it is necessary for the purpose for which it has been collected or processed.
By accepting these General Terms and Conditions, the User confirms that they are aware of their right to access, transcribe, copy, supplement, correct, block and delete the personal data relating to the User in accordance with the provisions of the each time effective law governing the protection of personal data.
The user can address any questions regarding the protection of personal data to
9. Legal disclaimer
The Seller will make their best efforts to ensure that the information published on the website is up-to-date and correct. In some cases, the Seller may not be able to deliver the product to the Buyer because the product is sold out and therefore out of stock. However, the properties of the items, delivery time or price may change so quickly that the Seller fails to update the information on the website. In this case, the Seller will notify the Buyer of any changes and allow them to cancel the order or have the ordered item replaced by another product,
Although the Seller makes efforts to provide accurate photographs of the sales items, all photos should be considered symbolic. The photos do not guarantee any properties of the item.
The Seller reserves the right to change the terms of business at any time and in any way, regardless of the reason and without prior notice.
The Seller shall in no event be liable for any damages, including but not limited to any specific, punitive, indirect, incidental or any consequential damages that are arising out of or are in any way connected to any use or inability to use the Online Store (occasional inoperability); links provided by the Online Store to third party websites or links that users submit to third party websites; the actions of any other users; any damages or viruses that may infect your computer, phone, tablet, equipment or other property by accessing, using or browsing through the Online Store or downloading any material, data, text, images, videos or audio recordings from the Online Store.
10. Complaints and disputes
The Seller shall comply with the effective Consumer protection laws. The Seller shall make every effort to fulfil their duty to establish an effective complaint filing system and to identify the person whom the Buyer can contact by phone or email in the event of any problems. Complaints are submitted to The procedure for handling complaints is confidential. The Seller will make their best efforts to resolve every dispute out of court.

In accordance with the statutory norms, we do not recognise any out-of-court consumer dispute resolution service provider as being competent to resolve a consumer dispute that a consumer could initiate under the Out-of-Court Settlement of Consumer Disputes Act. Kovanec Unlimited d.o.o., which, as a provider of goods and services, enables online commerce, has published on its website an electronic link to the Consumer Dispute Resolution Platform (SRPS). The aforementioned regulation is derived from the Out-of-Court Settlement of Consumer Disputes Act, the Regulation (EU) No. 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2016/2004 and Directive 2009/22/EC.
11. Property right
The Seller reserves the right of ownership on the items shipped until they have been paid in full. All prices are in euros.
12. Final Provisions
The General Terms and Conditions are drawn up in accordance with the Slovenian Code of Obligations, the Consumer Protection Act, the Slovenian Chamber of Commerce recommendations and the international e-commerce codes.
These General Terms and Conditions are available at The terms and conditions can be updated at any time by adding new provisions, so we suggest that customers read them before making any purchase. Each version of the Terms and Conditions is dated separately. Each order is subject to the business terms and conditions published on the online platform at the time of order placement. Due to the nature of doing business via the World Wide Web, the offer in the online store is updated and changed frequently and rapidly.
Kovanec Unlimited d.o.o. reserves the right to change the general terms and conditions of its operations unilaterally and at any time. The modified General Terms and Conditions apply from the date they are published on
In the event of any changes made to the General Terms and Conditions, specific non-permanent relationships with the consumer will be interpreted according to the general terms and conditions in force at the time of such a relationship. Those relationships with consumers that are of a lasting nature are interpreted under the new general terms and conditions, but the Consumer has the right withdraw from such a relationship within 15 days from the date when the new general terms and conditions are published.

Kovanec Unlimited d.o.o.                                                                        
Ljubljana, 21.4.2020

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